Never run out of firewood: how standing orders work
If you burn wood all winter, you know the routine: the woodpile gets low, you remember to order, and then you wait for the next delivery slot. A standing order takes that job off your list. Tell us how often you want firewood and which day suits, and we deliver on repeat all season. No reminders to set, no phone calls, no running out on the coldest night.
How it works
- Order as you normally would. Choose your firewood, enter your delivery address and pick a delivery time.
- Tick “Repeat this order automatically” in the checkout. Choose how often: every week, or every 2, 3 or 4 weeks.
- Choose when to stop. We suggest the middle of October, and the latest you can pick is the day we stop delivering for the season, in mid November. Leave it empty and we carry on until then.
- That is it. When each delivery is done, we book the next one for the same day and time.
Standing orders are for deliveries. If you collect your firewood from us, you can still order any time in the shop.
Your usual day and time
We book the next delivery for the same day and time, one interval later. If that time is already full, we book the nearest free time instead and email you, so you always know what is coming. Every email has a button that takes you straight to your account if you need to change it.
One price for the whole season
Your prices are locked at the date of your first order, for the whole season. That includes anything you add later: if you decide in July to add another bag to each delivery, it is priced at your locked price, not the price on the day.
Pay on delivery, or by card on file
Pay the way you do now: on delivery, or by card. If you choose a card, your card details are never stored on our website. They go straight to Square, our payment provider, which keeps the card for you. We only keep the card type and the last four digits so you can recognise it. Two days before each delivery we charge the card and email you a tax invoice. You can change or remove the card in your account at any time.
Change it whenever you like
There is no password to remember. Visit your account, enter your email address and we send you a six digit code. From there you can:
- change what you receive, or add something new;
- change how often you want deliveries, or your usual day and time;
- leave a note for the driver, such as a gate code or where to leave the bags;
- change or remove your end date;
- skip a delivery if you are away or have plenty in the shed: we cancel that delivery and book the next one an interval later;
- stop the standing order altogether.
If a delivery has already been paid for by card, give us a call on 0438 940 576 and we will sort it out for you.
It does not renew by itself
A standing order finishes on the date you choose (or when we stop delivering for the season), and it never carries on without you. At the start of each new season we email customers whose standing order has finished and ask if they would like to start again. It keeps your items and address, and the new season’s prices apply.
Ready to try it?
Choose your firewood in our shop, pick a delivery time, and tick the box at checkout. If you have a question first, send us a message and we will be happy to help.