Refund and Replacements Policy

We will replace the product free of charge (including free delivery of the replacement) if it is for some reason defective - possible reasons include but are not limited to

Firewood is not seasoned

Firewood has rot or insect infestation at the time it was supplied
Other defects that make it unsuitable for use or not as described

To process your claim, we will collect the unused product for inspection. Note that we will only replace the unused portion of your purchase, if you have burned 2/3 of your bag before encountering defective product we will replace the faulty portion, with a bit extra for goodwill.

Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:

changed your mind
ordered the wrong product
found the product cheaper elsewhere
damaged the product by misusing it - for example left your firewood exposed to the elements, or stored it in direct contact with soil

The rights given to you under this policy are not intended to infringe or replace your rights under Australian Consumer Law. Where any conflict exists the Australian Consumer Law takes precedence. We are simply describing here how we will address issues with defective product to comply with Australian Consumer Law.